The possibilities are endless.
Pushing the boundaries since circa 2015.
Started as a boutique creative agency, providing graphic design service and website development, we have evolved into human centric system developer. Constantly pushing the boundaries of human experience and continually refining our work methodology.
We translate problems and ideas into opportunities through critical thinking, strategies, technology adoption and digital transformation.
Firm believer in supporting our micro businesses.
Giving our SME a fair go.
Point of Sales Initiative
Providing an affordable scalable POS system that grows with the business?read more
Cloud PBX and IVR
How to make SMEs sounds bigger than what they are over the phone?read more
Has, is and will always be.
Hyphen IO pride itself in being hands-on with our core services. We put emphasise on the return of client's investment and consistently questioning of what is possible, to this, we have been trusted by all level of companies that are ready to create an impact and disruption in their industry.
Coffee on us?
We would love to hear from you.
Now there is no contact form to fill in here, because we know nobody uses those forms anyway. We would rather sit down for coffee chat and cut down on our emails along the way.
Let's make it a date!
Hyphen IO treats the handling of your personal information very seriously. To that end, Hyphen IO has systems and procedures in place to protect your privacy in relation to the handling of your personal information.
Hyphen IO abides by the Australian Privacy Principles, which provide a scheme in relation to the collection, disclosure, use and storage of personal information. Hyphen IO's objective is to handle information responsibly and provide you with some control over the way information about you is handled.
1. Collection of Personal Information
Personal information is information or opinion from which an individual's identity may be ascertained. The nature of personal information collected by Hyphen IO generally comprises an individual's name and contact details (including address, phone, fax and e-mail) and opinions about products, services or staff. If possible and reasonably practical you will have the option of not identifying yourself or using a pseudonym in providing such information. However, if you do not identify yourself, Hyphen IO may not be able to give you’re the information and services you would otherwise receive. Such personal information is collected for the purposes of arranging, conducting and promoting Hyphen IO's business activities.
Hyphen IO does not collect personal information unless it is reasonably necessary for Hyphen IO to perform one or more of its functions and business activities. On occasion, some of this personal information may be sensitive and Hyphen IO will only collect it with your consent or when required to by law.
Hyphen IO will destroy personal information when it is no longer required for such functions and business activities.
Hyphen IO will generally collect personal information from you directly. For example, Hyphen IO may collect personal information via telephone, email or letter, or when you attend a function or event, provide a resume or enter an agreement.
2. Use & Disclosure of Personal Information
Personal information provided to Hyphen IO may be shared with related companies within Hyphen IO, where it will be kept strictly confidential and will only be disclosed on a need to know basis.
Hyphen IO will use and disclose your personal information for the purpose for which the personal information was initially collected.
Hyphen IO may also use that personal information for a purpose related to the initial purpose of collection if that other purpose would be within your reasonable expectations. Related purposes might include internal auditing and administration, adding your name to a contact list, guest list or invitation list or helping us to identify production and broadcast business activities or investment opportunities which may be of benefit or interest to you.
Hyphen IO will not use or disclose your personal information for any other purposes without first obtaining your express or implied consent. Hyphen IO may however be required to disclose your personal information without your consent if the disclosure is:
- required or authorised by law;
· required in order to investigate an unlawful activity;
· required by an enforcement body for investigative activities; or
· necessary to prevent a serious and imminent threat to a person's life, health or safety, or to public health or safety.
Generally, Hyphen IO will retain your personal information within Australia and not use or disclose it overseas. However, on some occasions the information may need to be transferred overseas in order to perform one of Hyphen IO's functions or activities. In these circumstances, Hyphen IO will either obtain your express or implied consent or will take such steps as are reasonable to ensure that your personal information will receive protection similar to that which it would have if the information were in Australia.
Like most business organisations, Hyphen IO relies on third party suppliers who are contracted to conduct specialised activities such as insurance broking, supply of equipment, business services, security services and travel and hospitality services. While personal information may be provided to these suppliers in order to enable them to perform the agreed tasks, Hyphen IO will make every effort to ensure that the supplier handles the personal information in accordance with the Australian Privacy Principles and confidentiality principles. Hyphen IO will require all such suppliers to provide privacy undertakings and where necessary enter confidentiality agreements.
Hyphen IO may also need to provide your personal information to third parties where:
· Hyphen IO are (in limited circumstances) allowed or required to by law or where they have a public duty to do so. For example, a Court, a regulator (such as the Australian Securities and Investments Commission ( ASIC) or the Australian Tax Office (ATO)) or the police can compel the disclosure of personal information; or
· You have expressly consented to your personal information being supplied to others. Usually such consent will be required in writing however in special circumstances You may be able to provide consent verbally; or
· It can be reasonably inferred from the circumstance that you consent to your personal information being disclosed. For example your consent will be implied for Hyphen IO to use and disclosure your information to inform you of products and services that Hyphen IO believes may interest you. However your implied consent may be withdrawn at any time.
We may sometimes have to transfer your personal information overseas. We will only do so in accordance with the Australia Privacy Principles and Australian privacy law in general.
3. Direct marketing
From time to time Hyphen IO may use your personal information to identify business activities or investment opportunities which may be of interest to you.
If you do not wish to receive direct marketing information, please let Hyphen IO know. Hyphen IO will take immediate steps to ensure that you do not receive any direct marketing information in future.
4. Personal Information Quality
Hyphen IO's objective is to ensure that all personal information collected by us is accurate, complete and up-to-date. To assist Hyphen IO in achieving its objective, please contact us if any of your details change. Further, if you believe that the information Hyphen IO holds is not accurate, complete or up-to-date, please contact us in order to have the information corrected.
5. Personal Information Security
Hyphen IO is committed to keeping your personal information secure, and we will take all reasonable precautions to protect your personal information from unauthorised access, loss, misuse or alteration.
Your personal information may be stored in hard copy documents, or electronically on Hyphen IO's software or systems.
Hyphen IO maintains up-to-date techniques and processes which meet current industry standards to protect your personal information both through physical security over its paper and electronic data stores, such as locks and security systems, and computer and network security systems with firewalls, encryption technology and passwords to control and restrict access to authorise staff for approved purposes.
Where information is particularly sensitive, the information is overwritten and then manually deleted.
6. Access to Personal Information
You may request access to the personal information Hyphen IO holds about you.
The procedure for gaining access is as follows:
· All requests for access to your personal information must be made in writing and addressed to the Privacy Officer.
· You must provide as much detail as possible regarding the business entity, department or person to whom you believe your personal information has been provided, and when. This will allow Hyphen IO to process your request faster.
· Hyphen IO will acknowledge your request within 14 days, and access will usually be granted within 30 days or otherwise within a reasonable period after the request is made. Hyphen IO will inform you if this timeframe is not achievable.
- You will be asked to verify your identity.
· A fee may apply to such access in the event that a request for access is onerous or time consuming. Such a fee will cover staff costs involved in locating and collating information, and reproduction costs.
· Depending on the circumstances, Hyphen IO will make all reasonable attempts to give access to the information in the manner you requested. If the manner requested is not reasonable and/or practicable you may be forwarded the information by another means reasonable in the circumstances, for example by mail or email, or you may be required to personally inspect your records at the appropriate place.
· You will be given the opportunity to correct any personal information which is no longer accurate.
In some circumstances, Hyphen IO may not be in a position to provide access. Such circumstances include where:
- access would create a serious threat to safety;
· providing access will have an unreasonable impact upon the privacy of other individuals;
· denying access is required or authorised by law;
- the request is frivolous or vexatious;
· legal proceedings are underway or otherwise anticipated;
· negotiations may be prejudiced by such access; or
· access would reveal a commercially sensitive decision making process.
If Hyphen IO denies access to your personal information, it will provide you with reasons in writing.
7. Changes To This Policy
Hyphen IO may change this Policy from time to time for any reason and will update the Policy accordingly.
If you believe that your privacy has been infringed you are entitled to complain. All complaints should initially be in writing and directed to the Privacy Officer on:
Telephone: (07) 3063 4882
Mail: 8 Clunies Ross Court, Eight Mile Plains. QLD 4113.
Hyphen IO will respond to your complaint as soon as possible, within 14 working days, to let you know who is responsible for managing your query. Hyphen IO will try to resolve the complaint within 30 working days. When this is not possible Hyphen IO will contact you to provide an estimate of how long it will take to handle the complaint.
While Hyphen IO aims to resolve your complaints at your first point of contact if you are still unhappy the Office of the Australian Information Commissioner can be contacted through the privacy hotline on 1300 363 992.